US-based managed IT & security

You just found your IT partner for life.

Security, support, and operations built to augment your business—not replace it.

TopRightIT is a US-based IT partner headquartered in Lavon, Texas. Enterprise Support Plus (ESP) and Cyber Secure Plus (CSP) give businesses a simple subscription model for IT operations, security, and projects. For subscription customers in DFW, on-site trip time remains covered when needed.

  • 6 subscription options
  • Transparent per-asset pricing
  • 50% off projects for subscribers
  • Clear support matrix by tier
service model
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✔ 6 subscription offerings
✔ Projects for deeper initiatives
✔ Structured subscription coverage
✔ On-site trip time included for subscribers
✔ New user onboarding/offboarding covered
✔ Licensing and cost optimization reviews

result:
Clear scope. Predictable billing.
Enterprise-grade support without the chaos.
Infrastructure Firewalls, routing, switching, wireless, SD-WAN, VPNs, WAN handoffs, storage, and network operations.
Cloud & Identity Microsoft 365, Google Workspace, Entra ID, Intune, Apple Business Manager, licensing, and user lifecycle management.
Operations White-label support, onboarding, offboarding, documentation, automation, standards, and admin cleanup.
Security RMM, EDR, email security, MDR-style visibility, policy hardening, least privilege, and attack surface reduction.

Supported platforms

Technology environments we manage

ESP and CSP subscriptions apply to the real systems businesses depend on — endpoints, infrastructure, business applications, and cloud platforms.

Endpoints

Windows, Linux, macOS, iOS, iPadOS laptops, desktops, and mobile devices.

Network & Security

Fortinet, SonicWall, Cisco, Juniper, Palo Alto, Ubiquiti, WatchGuard, and Zyxel environments.

Business Applications

Microsoft 365, Google Workspace, EMR, EHR, PM systems, AutoCAD, Bluebeam, and other operational platforms businesses depend on every day.

Cloud Platforms

AWS, Azure and Google Cloud with optimization and automation.

Core services

What TopRightIT brings to market

TopRightIT delivers managed security and IT operations through a billing model that is easier for leadership, finance teams, and operations teams to understand. Clients know what is covered, what assets are supported, and where projects fit in — without feeling like they are decoding years of undocumented IT decisions.

01

Subscription-based managed IT

Six subscription options built around endpoint, network, server, and cyber coverage. The model is designed to augment internal staff, simplify billing, and make support easier to consume.

02

Projects & modernization

Network refreshes, firewall upgrades, cloud migrations, tenant cleanup, documentation, automation, and structured improvement work. Subscription clients receive 50% off project labor.

03

Standardized support model

Scoped project work is available for deeper initiatives like migrations, modernization, cleanup, documentation, and one-time improvement efforts that sit outside recurring subscription support.

04

User lifecycle & business app support

New user onboarding and offboarding are covered under ESP Basic and above. We also support critical business applications like Microsoft 365, Google Workspace, AutoCAD, Bluebeam, and other user-facing platforms.

05

Cloud, licensing & cost optimization

We help clients get more from Microsoft, Google, Apple, AWS, Azure, and GCP by cleaning up licensing, improving administration, and identifying infrastructure or cost-center optimization opportunities.

06

Security aligned to your environment

We utilize software and security platforms to help protect environments based on operational needs, compliance goals, and regulatory requirements. The focus is on building practical, right-sized security that aligns with your risk profile, supports the way your business actually operates, and helps meet required standards where needed.

Subscription model

Six subscriptions built for ongoing coverage

The model is intentionally simple and consistent: three Enterprise Support Plus tiers for operational IT coverage and three Cyber Secure Plus tiers as a security add-on path. Every new customer engagement begins with a structured onboarding project before transitioning into recurring support. We do not mix and match tiers inside an environment because consistency is what makes the service cleaner to support, easier to bill, and easier for leadership to understand.

ESP

ESP Basic

Foundational support for covered assets and users. New user onboarding and offboarding are covered here. Network must be under at least ESP Basic before placing server or cloud assets under ESP Basic.

ESP

ESP Standard

Expanded operational support for businesses that need broader day-to-day administration, stronger coverage, and more active support across the environment.

ESP

ESP Pro

Highest-tier operational coverage and the required foundation for Cyber Secure Plus. CSP add-ons are only available when the entire environment is on ESP Pro.

CSP

CSP Basic

Entry-level cyber coverage add-on for fully standardized ESP Pro environments that want baseline managed security layered into operations.

CSP

CSP Standard

Mid-tier cyber protection add-on with broader monitoring, stronger controls, and deeper visibility across covered systems.

CSP

CSP Pro

Highest-tier security add-on for organizations that want mature, layered protection on top of a fully managed ESP Pro environment.

Onboarding project

The most important project we will ever do for a customer

Strong onboarding is the difference between reactive IT support and a system that actually works long-term. This project standardizes the environment, deploys our toolset, documents what matters, and prepares the customer for clean ongoing support under the subscription.

Every new subscription starts with a structured onboarding designed to set the customer up for long-term success with TopRightIT. It is the foundation for visibility, support quality, security alignment, documentation, and standardized operations.

What onboarding accomplishes

  • Discovery of the environment across endpoints, servers, network, SaaS, identity, and cloud assets.
  • Deployment and configuration of the TopRightIT toolset, monitoring, management, and security stack.
  • Collection, cleanup, and organization of documentation needed for long-term support.
  • Creation of onboarding/offboarding workflows, methods of procedure, and standard operating procedures.
  • Configuration alignment so the environment is supportable, repeatable, and easier to secure over time.

Timeline & pricing

Typical onboarding runs 4–6 weeks depending on environment size and complexity. Pricing is intentionally simple:

  • A one-time onboarding charge equal to the first month’s MRC.
  • The cost scales directly with asset count, so customers know the onboarding cost up front.
  • The outcome is a documented, standardized environment ready for long-term subscription support.
01

Discover

Map the environment and establish the true operational baseline.

  • Asset discovery
  • Environment review
  • Documentation collection
02

Deploy

Install and configure the TopRightIT operational and security toolset.

  • Tool deployment
  • Monitoring configuration
  • Access and policy alignment
03

Document

Turn tribal knowledge into usable support documentation and workflows.

  • SOP and MOP creation
  • User lifecycle procedures
  • Support documentation cleanup
04

Transition

Hand off a cleaner, supportable environment into recurring service delivery.

  • Support readiness review
  • Risk and gap review
  • Long-term support handoff
Typical timeline: 4–6 weeks • Foundation for long-term success

Transparent pricing

Simple per-asset pricing without hidden math

TopRightIT is open about pricing because transparency builds trust. Subscription clients get predictable coverage, no trip charges for covered work, included onboarding and offboarding where applicable, 50% off project labor, and a documented support matrix that shows exactly what each tier includes.

$

ESP Endpoint

Basic: $40 per endpoint
Standard: $50 per endpoint
Pro: $60 per endpoint

$

ESP Network / Server / Cloud

Basic: $100 per covered asset
Standard: $125 per covered asset
Pro: $150 per covered asset

$

CSP Add-On

Basic: $10 per asset
Standard: $20 per asset
Pro: $30 per asset

Pricing rules

  • CSP is an add-on only and requires ESP Pro across the entire environment first.
  • Subscriptions cannot be mixed and matched across the environment.
  • ESP Basic support for server or cloud assets requires the network to be covered under at least ESP Basic.
  • Subscription clients receive 50% off project labor and no trip charges for covered work.
  • Every new subscription begins with a one-time onboarding charge equal to the first month’s MRC.

Why clients like this model

  • Leadership can quickly understand what is covered and what each asset costs.
  • Finance teams get predictable billing instead of unclear reactive service invoices.
  • Operational teams get support that feels more like staff augmentation than transactional break-fix work.
  • The environment stays more standardized, which improves support quality and security outcomes.

Included support by tier

See exactly what is included before you buy

The subscription model is the core of TopRightIT. Instead of vague promises, clients can review what is covered for each asset class and each tier across endpoint, network, server, cyber, and cloud-aligned services.

ESP Endpoint Support Matrix

Endpoint Asset: Desktop, Laptop, VDI, Mobile Device, Workstation

What is included for desktops, laptops, VDI, mobile devices, and workstations under ESP Basic, Standard, and Pro.

SUPPORT SERVICES SCOPE (ASSET & END USER)

Included item Basic 40 Standard 50 Pro 60
24/7/365 Support
Hardware Inventory
Software Inventory
Patch Management (OS)
System Maintenance (Defrags, Disk Check, Cleanup)
Basic OS Support (Windows, macOS, ChromeOS)
Unlimited Live Answer Service Desk-
Directory Services Management-
Business Application & Email Support (M365 / Google WS)-
Security & Distribution Group Management-
SPAM Filtering - User & System Administration-
Identity & Access Mgmt / SSO / MFA (Okta, DUO, Microsoft)--
Endpoint Management Software (Intune, Jamf, Google WS, More+)--
SaaS Workloads Other (Non-Business Application & Email)--
Peripherals (Printer, Scanner, Etc.)--
OS Re-install--
Factory Reset--
RMA Management- Owned Asset w/ Active Support--
Backup Management--

REPORTING

Included item Basic 40 Standard 50 Pro 60
Patch Status Summary (Scheduled)
Hardware and Software Inventory (Scheduled)
Monthly Incident Detail (Scheduled)-
Performance to SLA -MTTA, MTTR, Etc (Scheduled)-
Network Assessment (Scheduled - Annual Business Review)--
Security Assessment (Scheduled - Annual Business Review)--

TOOLS / PLATFORM

Included item Basic 40 Standard 50 Pro 60
Endpoint Management Agent
Remote Access Management-
Incident Management Platform-
Endpoint Apple Device Management--

ESP Network Support Matrix

Network Asset: SD-WAN, Router, Firewall, Switch, Wireless, Storage, More+ (OEM Agnostic)

What is included for firewalls, routers, switches, wireless, SD-WAN, and related infrastructure under each ESP tier.

SUPPORT SERVICES SCOPE (ASSET/PLATFORM)

Included item Basic 100 Standard 125 Pro 150
24/7/365 Support
Hardware Inventory
Software Inventory
Firmware Updates (All)-
IP Address Management-
Interface Management-
Change Management-
ISP/WAN - Connectivity Management-
VPN Management (Site-to-Site/SSL/Client)-
Content Filtering Config & Support-
VLAN/ACL Management--
BGP Configuration & Support--
Multi-Factor Authentication--
Advanced Diagnostics (Packet Capture/Traffic Analysis)--
Configuration Versioning--
Configuration Backups--
Reimaging of Supported Network Asset--
UTM: IPS/IDS Config & Support--
Quarterly External Penetration Testing--
SD-WAN Orchestration & Support--

REPORTING

Included item Basic 100 Standard 125 Pro 150
Patch Status Summary (Scheduled)
Hardware and Software Inventory (Scheduled)
Monthly Incident Detail (Scheduled)-
Performance to SLA -MTTA, MTTR, Etc (Scheduled)-
Network Assessment (Scheduled - Annual Business Review)--
Security Assessment (Scheduled - Annual Business Review)--

TOOLS / PLATFORM

Included item Basic 100 Standard 125 Pro 150
Incident Management Platform
Project Management Office
Network Management System
Performance Monitoring System-
Network Traffic Analysis-

ESP Server Support Matrix

Server Asset: Windows. Linux, Cloud

What is included for physical, virtual, and cloud-hosted servers under each ESP tier.

SUPPORT SERVICES SCOPE (ASSET - PHYSICAL, VIRTUAL, HOST)

Included item Basic 100 Standard 125 Pro 150
24/7/365 Support
Hardware Inventory
Software Inventory
Patch Management (OS)
System Maintenance (Defrags, Disk Check, Cleanup)
Basic OS Support (Windows, Linux)
Unlimited Live Answer Service Desk-
Directory Services Management-
Mail Server, Domain Controller-
Security & Distribution Group Management-
SPAM Filtering - User & System Administration-
Identity & Access Mgmt / SSO / MFA (Okta, DUO, Microsoft)--
Endpoint Management Software (Intune, Jamf, Google WS, More+)--
SaaS Workloads Other (Non-Business Application & Email)--
Peripherals (Printer, Scanner, Etc.)--
OS Re-install--
Factory Reset--
RMA Management- Owned Asset w/ Active Support--
Backup Management--

REPORTING

Included item Basic 100 Standard 125 Pro 150
Patch Status Summary (Scheduled)
Hardware and Software Inventory (Scheduled)
Monthly Incident Detail (Scheduled)-
Performance to SLA -MTTA, MTTR, Etc (Scheduled)-
Network Assessment (Scheduled - Annual Business Review)--
Security Assessment (Scheduled - Annual Business Review)--

TOOLS / PLATFORM

Included item Basic 100 Standard 125 Pro 150
RMM Endpoint Agent Windows
Remote Access Management-
Incident Management Platform-
Cloud Asset Management Platform--

CSP Support Matrix

Endpoints, End Users, Network, SaaS, Cloud, More

What is included across endpoint, email, user, network, SaaS, and cloud security layers for CSP Basic, Standard, and Pro.

TOOLS / PLATFORM

Included item Basic 10 Standard 20 Pro 30
Managed Endpoint Protection
Managed Email Security
Threat Detection & Automated Response
Advanced EDR Coverage-
Security Awareness Training-
Content and Web Filtering-
Unified Security Management Platform--

ATTACK SURFACES

Included item Basic 10 Standard 20 Pro 30
Desktop/Workstation (Endpoint)
Server (Endpoint)
Email
End Users / Social-
Network (FW, SDWAN, RTR, SW, WAP, STO)--
SaaS (EDR, MS365, Google, More+)--
Cloud (AWS, Azure, GCP)--

PROCESS & TOOL AUTOMATION

Included item Basic 10 Standard 20 Pro 30
Alerting & Notification
Static & Behavioral AI and Fileless File-based Attack Detection & Prevention
Autonomous Threat; Remediation; Rollback Response
Automated Host Isolation
Incident Analysis
Agent Anti-Tamper
App Inventory
Rogue Device Discovery
Managed Antivirus
Automated Email Encryption
Data Loss Preventioon (DLP) & Content Filtereing-
Social Media Account Protection-
Persistent Footholds-
Ransomware Canaries-
External Recon to Monitor Open Ports-
Process Insights (Identify Malicious Processes)-
AI Powered DNS Security & Content Filtering-
Security Awareness Training-
Phishing Campaign-
Social Engineering-
Asset Discovery--
Vulnerability Assessment--
Intrusion Detection--
Behavioral Monitoring--
Log Management (EDR, MS365, G-Suite, Servers, Other SaaS Integrations Available)--

Cloud Asset Matrix

Map common AWS, Azure, and Google Cloud services to the TopRightIT support model so clients can quickly understand where an asset falls.

This matrix clarifies whether an asset is generally treated as ESP Server, ESP Storage, ESP Firewall, or ESP SaaS coverage.

ESP Server Compute, databases, application hosting, and container platforms that function like managed server workloads.
ESP Storage Object, block, file, archive, backup, and bulk data movement services that act as managed storage assets.
ESP Firewall Cloud security layers like IAM, directory services, web application firewall, assessment, and threat monitoring.
ESP SaaS Network-facing cloud services like CDN, DNS, direct connectivity, load balancing, and virtual private cloud networking.

Cloud Asset Matrix

Service type AWS Azure GCP

COMPUTE (ESP Server)

Service type AWS Azure GCP
Virtual ServersEC2Virtual MachineCompute Engine
PaaS; deploying appsElastic BeanstalkCloud ServicesApp Engine
Management for Docker/K8S ContainersECS, EKSAzure Container ServiceKubernetes Engine, Container Engine
ServerlessLambdaAzure FunctionsGCP Functions
Autoscaling InstancesAuto ScalingAzure AutoscaleAutoscaling

STORAGE (ESP Storage)

Service type AWS Azure GCP
Object StorageS3Storage (Block Blob)Google Cloud Storage
Block StorageElastic Block Store (EBS)Azure Blog Storage, Azure Disk StorageGoogle Persistent Disk
Archive StorageGlacierAzure Archive Storage, Azure Cool Blog StorageGoogle Cloud Storage Nearline and Coldline
File StorageElastic File System, FSxAzure FilesGoogle Cloud Filestore
Bulk Data TransportAWS Import/Export, Snowball, SnowmobileAzure Import/Export Service, Azure Data BoxStorage Transfer Service
BackupCold Archive Storage, Storage Gateway, AWS BackupAzure Backup, Azure Site RecoveryColdline

DATABASES (ESP Server)

Service type AWS Azure GCP
Managed Relational Database as a serviceRDSSQL Database, Database for MySQL, Database for PostgreSQLCloud Spanner, Cloud SQL
NoSQLDynamoDB, DocumentDBAzure Cosmos DBGoogle Cloud Bigtable, Google Cloud Datastore
Data WarehouseRedshiftSQL Data WarehouseGoogle Cloud BigQuery
Database MigrationAWS Database Migration ServiceAzure Database Migration ServicesN/A
Data PipelinesAWS Data PipelineAzure Data FactoryGoogle Cloud Dataflow

SECURITY (ESP Firewall)

Service type AWS Azure GCP
Authentication and AuthorizationIdentity Access Management (IAM)Azure Active DirectoryGoogle Cloud IAM
Directory ServicesAWS Directory ServicesAzure Active DirectoryN/A
Web FirewallAWS Web Application FirewallAzure Application Gateway, Azure Firewall-
Security AssessmentAmazon InspectorAzure Security CenterCloud Security Command Center
Threat Detection and MonitoringAmazon GuardDutyAzure Security and ComplianceCloud Armor

NETWORK SERVICES (ESP SaaS)

Service type AWS Azure GCP
Global Content Delivery Network (CDN)Amazon CloudFrontAzure CDNGoogle CDN
Direct ConnectionAWS Direct ConnectAzure ExpressRouteGoogle Cloud Interconnect
DNSRoute 53Azure DNS, Traffic ManagerGoogle Cloud DNS
Load BalancingElastic/Application/Network Load BlancersAzure Load Balancer, Application GatewayCloud Load Balancer
Virtual Private Cloud NetworkVirtual Private Cloud (VPC)Virtual NetworkGoogle VPC

Why choose us

Built to feel like an internal IT partner, not an offshore helpdesk.

TopRightIT works best for organizations that want accountable support, cleaner administration, and a partner that can plug into existing operations without adding confusion.

Accountable Our TMS helps track tickets, requests, and changes in a way that supports auditability and high-compliance environments.
Structured Documented workflows, change control, and repeatable processes help support quality stay high as environments grow.
Efficient Automation and optimization are built into the service model so support runs smoother over time.
Practical No hardware resale pressure, no bloated software stack, and no unnecessary complexity.

What subscription clients gain

  • DFW subscription customers can still receive on-site support with trip time covered for covered work when needed.
  • For clients outside DFW, we coordinate trusted third-party boots-on-the-ground support anywhere in the United States.
  • White-label support experience with onboarding and offboarding handled without needing to calculate labor every time.
  • 50% off project labor for subscription customers.
  • Ongoing review of licensing, cloud spend, infrastructure costs, and potential optimization opportunities.

Coverage areas

Support that spans infrastructure, identity, apps, and cloud-aligned assets

TopRightIT is built for real business operations. That means covering the platforms users rely on every day, the systems administrators have to manage, and the cloud or on-prem assets leadership needs clearly mapped into the right support tier.

Platform 01

Business productivity

Microsoft 365, Google Workspace, Apple Business Manager, identity, licensing, tenant cleanup, and admin optimization.

Platform 02

Critical business apps

EMR, EHR, PM systems, AutoCAD, Bluebeam, and other critical operational applications that must be provisioned correctly so users can work efficiently.

Platform 03

Cloud & automation

AWS, Azure, GCP, Terraform, and Ansible with a strong focus on configuration quality, visibility, cost optimization, and clear alignment of compute, storage, security, and SaaS-style cloud services.

Platform 04

Core infrastructure

Dell, HP, Lenovo, Cisco, Fortinet, Juniper, Palo Alto, SonicWall, and Ubiquiti environments across network, firewall, storage, and endpoint operations.

How we work

Transparent, partner-led, and built for long-term value

We are open about pricing, open about scope, and focused on building clients for life. The service model is designed to reduce friction, reduce uncertainty, and make IT support feel more like staff augmentation than outsourced guesswork.

Designed for finance and operations teams too

The subscription structure helps leadership understand the administrative and technical components behind support without constantly tracking individual tasks and labor entries.

Talk through pricing and fit →

Security tailored to the environment

TopRightIT uses software, platforms, and layered controls to support secure operations in a way that fits each environment. Security recommendations are shaped around business risk, operational realities, compliance expectations, and any regulatory requirements that apply.

See how subscriptions are structured →

Automation first, then continuous improvement

We optimize and automate wherever it makes sense so environments become easier to support, easier to understand, and easier to scale over time.

Explore supported platforms →

Let’s make IT easier to buy and easier to run

Need a US-based IT partner that can cover operations, security, projects, and user support?

Whether you need a subscription or a scoped project tied to a cleaner long-term support model, TopRightIT can help you build a more supportable environment with stronger visibility and less billing confusion.

Email info@toprightit.com Phone (469) 887-1357 Service area
US-based HQ in Lavon, Texas with remote support nationwide and trusted third-party boots-on-the-ground coverage across the U.S.
Engagement options
  • 6 subscription offerings
  • Projects with subscriber discounts
  • Clear asset-based coverage tiers